I can't understand why I can not have the opportunity to decide on a seat on flight #1848 from DFW to Bos affirmation LGGSNS
Just composing to Allow you understand inspite of The problem in getting to my spot on March two, 2016, and also the disappointment I had Using the scheduling from you, I was more than happy with the employees at Charlotte, North Carolina. All that I came in connection with have been most helpful and sort.
nevertheless ihave not been privileged to get well seats on British airways Component of my flight.My locator no. is AUOANL.My spouse is amazingly disappointed immediately after currently being loyal to American for more than 20 years.
The very first thing I noticed was the Aircraft by itself due to the fact I have actually labored In this particular industry. The very first plane I was on was not even constructed in the united states and was so in Brazil ahead of I was even born.
I booked and paid for our excursion for vacation March ten, 2016. These tickets weren't low-priced And that i could have used miles. As I booked the vacation early and there appeared to be lots of Company Seats, I had been confident that we might be capable to use my Improve. In actual fact, I used to be informed there was not one person booked in Business enterprise and it “looked very good” for an upgrade.
As a business, you might have stepped way outside of line using a public posture on this. Although the posture you’ve taken proficiently favors “discrimination” in opposition to all other people that are entitled to the special protective provisions loved by a privileged minority.
American Airlines has the worst consumer service of all Airways I have Utilized in my 63 a long time. My wife’s anniversary earrings were being stolen out of her suitcase on June twenty, 2013 and Buyer service has REFUSED to Get hold of us back just after reporting the thief the day it occurred.
I want to relay an extremely inadequate purchaser service experience with American Airlines which happened on Friday, July 15, 2016 with my flight from Dallas (DFW) to Washington, D.C. (DCA) And eventually to Charleston, WV (CRW), which didn't take place. My flight from DFW was resulting from depart at 3:00 p.m. Flight #2553. Due to our gate not getting accessible (another airplane was stuck at our gate from a previous flight) and AA unsuccessful to get rid of it for maintenance and no other gate staying assigned to our flight. About forty five minutes right after our scheduled boarding time, a different gate was identified as well as boarding began. Then immediately after All people boarded Flight #2553, we were delayed on the ground due to ground crews not with the ability to speedily and properly load the aircraft. We at last departed Dallas around seventy five minutes later on than scheduled. The landing in DCA transpired with close to ten minutes still left for me to board my connecting flight to CRW.
My concern was a bag that was overweight. A single woman kept declaring I could only choose 50 lbs, even when I advised her I used to be pleased to pay overage fees. This other lady wasn't far too helpful. On the other hand, Nina Kong went certainly outside of her solution to help me… calling for data, looking factors up…she even helped me transfer the bag to a safe spot when I went by it to determine if I could rearrange and pull some weight out.
I lately flew an Embraer aircraft from Dallas to Tyler (flight 2746 on December 29th, 2015.) Considering that the Embraer is a little aircraft with very little leg area, my knees ended up embedded while in the seat again before me, and it had been leading to soreness for me plus the passenger in that seat. I questioned the stewardess (“Ellen) if I could shift into the exit isle, wherever there was a lot more room. When I asked she explained: “We're going to finish counting heads right before we start out playing musical chairs.” When she finished counting men and women, I went in advance and moved to at least one of two OPEN seats inside the exit isle–I didn’t check with her again because of her impolite response the first time. Ellen came around the public handle program: “Did you move into your exit isle? Return to your seat.” I went back promptly. She ongoing within the PA: “There could possibly be a $10,000 fantastic, and I am not planning to shell out it.
I am sorry to say that our working experience with the AA counter in Newark was fewer than stellar – Of The 2 consumer service reps with the counter helping travellers checking in, one particular committed her time to ONLY Top notch travellers, and another female looked as if it would do as small as possible – as well occupied stressing about what everyone else was executing – all apart from what she could possibly be accomplishing! As the road grew more time, the much less fascinated she became, and her Perspective was horrific – It took us significantly less time for you to get on the Airport than it did standing in line to check in! (more than an hour with only four folks before us). By the time we stepped up to your counter – a different consultant acquired on board – we had to “serene ourselves down” this article – it is possible to imagine how one other forty or so men and women started to truly feel powering us! While you constantly try to inform us, you “care” with regards to the passenger, and this individual could use a bit of Perspective adjustment – or uncover her Yet another situation!
I traveled a short while ago with your airlines and knowledgeable a discomfort on Flight us3861 Tuesday oct. 8th 2015 . The air con wasn’t Doing the job and because of my bronchial asthma it absolutely was incredibly hot And that i felt amusing.
I felt compelled to condition that I can no more fly along with you, while you keep on to deal with persons without having regard. The most up-to-date, the service dog issue. What on earth is wrong with the education? What ever it really is, I simply cannot fly with a corporation that can't thoroughly practice its staff. Superior bye!
just an electronic mail apologizing for that inconvenience attributable to the delayed flight might have been all I required from another person with your functions.